COVID-19

COVID-19 Announcement

Dear Valued Patients:

We have missed you! We hope that during the COVID-19 pandemic, you have kept yourselves and your family and friends well, happy, and safe.

Starting Tuesday June 2nd we are available to see patients for face to face routine eye exams and optical services. To ensure the safety and well-being of patients and staff, we have redesigned and implemented several new operational procedures.

• Face masks (covering nose and mouth) are required while in our office. Our staff will be wearing protective gear, such as masks, face shields and gloves, to create a “no contact” environment.

• Social Distancing: To maintain social distancing, appointments will be spaced out and only the patient is allowed in the office. One adult may accompany minor patients. You will be asked to notify us when you have reached the parking lot, and we will call you when our office is ready for you to enter. This allows time for other patients to exit and for us to thoroughly clean every surface.

• We have hand sanitizers and soap available and we will ask you to wash your hands for 20 seconds when you enter the office.

• We ask that you fill out our online Patient Form prior to your appointment in order to save you time, reduce your exposure to germs, and make the entire experience smoother. Pre-screening COVID-19 questions will be asked before your visit and asked again on your appointment day.

• All testing and exam rooms will be extensively sanitized between each patient visit.

• We will perform an in-person temperature screening once patients arrive for their appointment.

• NO walk-ins for exams, frame selecting, adjustments, or dispensing. Appointments only.

• Every frame touched will be disinfected prior to being returned to the frame board. To help us keep track, we ask that you make yourself comfortable during your appointment and allow your optician to select frames on your behalf.

Please note our temporary new business hours for each location:

Pleasanton: Tuesday, Wednesday 10am-6pm, Saturday 10am-5pm

San Jose: Monday, Tuesday, Thursday, Saturday 10am-6pm

Thank you so much for choosing to support our small independent business during this difficult time. We understand how stressful these changes may be, but we believe that we must all work together to keep our community safe. As always, feel free to contact our office with any questions or to schedule an appointment. We look forward to seeing you!

Sincerely,
Global Eyecare Optometry Doctors and Staff